During the Entry Period
Can I register multiple times?
You may only send an entry once to each product available. Multiple entries will be canceled.
How do I pay?
At the moment, you may only submit your entry using a credit card. Please be reminded that the use of debit cards in Commonwealth Launches will not be accepted. The refund timelines and processes differ from credit card payments, and may be prone to
What are my payment options?
At the moment, you may only submit your entry using a credit card only. Customers should ensure with their credit card provider that the card being used is compatible with PayMaya / Paymongo, our payment providers. Other payment methods such as mobil
Why can’t I use my debit card to pay?
When a debit card is used to submit an entry, your pre-authorized payment will be automatically deducted from your account by your issuing bank, instead of being on hold temporarily. Debit cards have a different reversal process versus credit cards,
Why was my entry declined?
There are multiple reasons why an entry may be declined.
How do I know if my card is compatible with the payment provider?
Your available payment options are listed upon checkout. If, for some reason, your credit card does not push through with the charge, we would recommend contacting your credit card issuer, to verify whether your card is compatible with our payment pr
Since there is a pre-authorization charge, does this mean I’ve secured a pair?
The pre-authorization charge is applicable for all the entries that we have received during the entry period. The pre-authorization charge does not mean that you have automatically won a pair from the raffle. We will notify you of the results of ever
Will I receive an OTP from my issuing bank?
A One Time Password (OTP) is subject to your card settings and issuing bank. These are sent independently by your card's issuing bank. Should there be any questions or concerns regarding your OTP, kindly coordinate with your card’s issuing bank.
Can I cancel or modify my entry?
Once you have checked out, the entry is considered final. You may no longer cancel or modify your entry after sending it, so please be sure of the information that you’ve entered.
Can I change my entry details?
No, you are not allowed to modify your entry details once you have submitted it.